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ParadeDELIVERY
By ordering from Parade and choosing one of our delivery methods, you will get free delivery in mainland France and Corsica when you spend 80 euros.
DELIVERY METHODS
| Delivery methods | Price | Delivery times |
|---|---|---|
| So colissimo home delivery* | €5 / Free for purchases over €80 | 2 to 5 days |
| So colissimo delivery (collection point**) to a locker | €5 / Free for purchases over €80 | 2 to 5 days |
| So colissimo (collection point**) to a post office | €5 / Free for purchases over €80 | 2 to 5 days |
| So colissimo delivery (collection point**) to a partner retailer | €5 / Free for purchases over €80 | 2 to 5 days |
*In the event of unforeseen circumstances and if the parcel is to big for your letterbox, you will have 10 days to collect your parcel from the post office.
**You will be notified by text message and email and will be asked to pick up your safety shoes within 10 days of receipt at the collection point. After this time, your parcel will be returned to the sender.
AND AFTER THAT?
Problems with your order? Feel free to contact us on +33 (0)2.41.75.32.37 or by email directly to our customer service department: serviceclient@parade-protection.com.
For returns, please see the
returns procedure below.RETURNS
Independently of the withdrawal period stipulated in the Consumer Code (see our general terms and conditions of sale), Parade guarantees you a 30-day return period from receipt of your order. All products may be returned subject to compliance with the return conditions below.
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RETURN CONDITIONS
For a return, nothing could be simpler. Please contact our customer service department at serviceclient@parade-protection.com within 30 days of receiving your order.
For faster processing, please specify:
Your order number;
The order date;
Information about the product(s) to be returned.
You will receive an email with a return number and a return label to affix to your parcel. This will allow you to benefit from completely FREE return postage. .
Before returning the product(s), please check its condition. It must be in perfect condition, unused and in its original box, undamaged and with no writing on it. No returns will be accepted if the products do not comply with these conditions or if they have been visibly used or damaged, making them unfit for sale.
NO NEED TO LEAVE YOUR HOME
What's more, you don't even have to go anywhere. You can request a letterbox delivery, and your postman will collect it on the day you indicate on the form. All the information about letterbox delivery is available here.
REFUNDS
Once the condition of the goods has been checked, Parade will refund the returned products within 30 days. This refund will be made by transfer directly to the bank account used for payment when you placed your order.
